Introducing a new way to communicate, ICaaS from DTT Connect. Intelligent Communications as a Service (ICaaS) is an integrated solution tailored to the needs of B2B organisations, merging Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) as well as end to end encryption and Security.
Our trademarked Intelligent Communications as a Service platform encompasses :
Unified Communications, Advanced Contact Centre capabilities, AI Voice (Chat and Bot with configurable personas) for 24x7 sales, service & support for SME’s and Enterprises Globally through an Omni-channel engagement with customers & employees to rapidly enhance business performance through resellers and distributors with a white label platform for brand enhancement and customer experience
With over 15 years of experience, our team of industry veterans developed a solution by researching and collaborating with diverse businesses to grasp their specific needs and challenges for Communications in a Hybrid AI working world
Unified
Communication
Capabilities
Contact
Centre
Functionality
Ai
Powered
Automation
One easy to adopt Platform.
With Voice, Video, Teams, Zoom, SMS, Messaging, What's App, Email and more all used interchangeably into a platform that Distributors and resellers can manage a customer through sales, support, upsell- cross sell, Marketing and invoicing if needed.
Modular
3 separate functions can be used interchangeably or as one. ICaaS, Business Automation and End to End Security . With levels in each, resellers & customers
can mix and match as they need, when they need and add their own hardware and services in a SaaS platform that manages the subscriptions.
Evolve existing market
With the ability to be deployed by distributors, to resellers, to corporations with multi-sites, the solution has a quick ROI across all channels under their brand
being more cost effective, feature rich and easier to deploy, manage / support and provide value add.
Benefits
Enhanced Collaboration
ICaaS facilitates seamless communication and collaboration among team members, fostering productivity and innovation regardless of location or device.
Improved Customer Experience
By integrating various communication channels, organisations can deliver a consistent and personalised experience to customers, leading to higher satisfaction and loyalty.
Compliance
Automation tools such as chatbots and virtual assistants streamline workflows, reducing manual effort and enabling organisations to handle higher volumes of inquiries efficiently.
Scalability
ICaaS is designed to scale with organisational needs, allowing for easy addition or removal of users and features without extensive infrastructure changes.
Cost Savings
Consolidating UCaaS and CCaaS functionalities into a single platform eliminates the need for multiple vendors, reducing communication costs and providing long-term savings.
Rapidly cannibalise existing market to the
Resellers & Distributors benefit
ICaaS is specifically built to cannibalise the exiting PSTN, VoIP,
UCaaS & CCaaS market and not create a new market or try and
sell directly to companies. Resellers already have a customer
base and are their trusted advisors, so moving exiting customers
to a more feature rich platform that makes more profit and is
easier to support creates a Win-Win-Win environment
Cost Effective & Modular making adoption easy
The ICaaS modular solution is has a rapid ROI and can be
customised to meet the unique requirements of each Distributor or
Reseller to ensure differentiation. The packages can be selected by
the Reseller or even the end user with a full self-service SaaS
platform. The solution is deployed from the distributor, through the
reseller to their existing customers
Useful AI & Advanced Omni-channel features
Most companies need to embrace AI, Omni-channel
engagement, with CRM , Billing & Marketing united in the
modern hybrid working world and unsure how to do so, ,
especially in the mid and small level (5-500 employees). They
lean on the reseller who is also looking for a solution that is
easy to sell, deploy and support, hence ICaaS was created
Rapidly cannibalise existing market to the
Resellers & Distributors benefit
ICaaS is specifically built to cannibalise the exiting PSTN, VoIP, UCaaS & CCaaS market and not create a new market or try and sell directly to companies. Resellers already have a customer base and are their trusted advisors, so moving exiting customers to a more feature rich platform that makes more profit and is easier to support creates a Win-Win-Win environment
Cost Effective & Modular making adoption easy
The ICaaS modular solution is has a rapid ROI and can be
customised to meet the unique requirements of each Distributor or Reseller to ensure differentiation. The packages can be selected by the Reseller or even the end user with a full self-service SaaS platform. The solution is deployed from the distributor, through the reseller to their existing customers
Useful AI & Advanced Omni-channel features
Most companies need to embrace AI, Omni-channel
engagement, with CRM , Billing & Marketing united in the modern hybrid working world and unsure how to do
so , especially in the mid and small level (5-500 employees). They lean on the reseller who is also looking for a solution that is easy to sell, deploy and support, hence ICaaS was created
Intelligent Communications as a Service (ICaaS) empowers B2B organisations to enhance communication, collaboration, and customer service across diverse channels and devices, ultimately driving business success in today's dynamic market.
The future of communication is here.
